Privacy Policy

1. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a. Personal Data Personally identifiable information that you voluntarily give us by submitting one of the forms on this Site. We do not require you to create an account, and we do not collect this information any other way.

b. Information from our contact form When you request a quote or contact us, we collect your first and last name, email address, telephone number, ZIP code, the subject of your enquiry, how you heard about us, and the contents of your message.

c. Information from our careers form When you apply for a position, we collect your first and last name, email address, telephone number, any education or training details you choose to provide, and the resume file you upload (PDF, DOC, or DOCX). Your resume may contain further personal information, such as your address, work history, and references; that information is collected as part of the file you send us.

d. Automatically collected data Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Respond to your enquiry and provide a quote for the work you have asked about.
• Contact you by phone, text message, or email about your enquiry or a scheduled job.
• Consider your application if you have applied for a position with us.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a. By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

b. Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including website hosting and email delivery. Form submissions, including any resume you upload, are transmitted to an automation service we operate at n8n.cgaelectricnc.com, which forwards them to us by email. We also use Twilio, our SMS delivery provider, to send text messages. If you call us and we are unable to answer, Twilio receives the phone number you called from in order to deliver our automated text response. This Site is hosted on Cloudflare, which receives your request data in order to serve the pages to you. We also use Google Analytics, which receives information about your visit to this Site as described in the Cookies and Analytics section below.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

6. Cookies and Analytics

We use Google Analytics (GA4) to understand how visitors use this Site — for example, which pages are viewed and how people arrive here. Google Analytics sets cookies in your browser in order to do this, and information about your visit is processed by Google.

You can read how Google handles this information in Google's Privacy Policy and in How Google uses information from sites or apps that use our services. Most browsers let you block or delete cookies through their settings.

We do not use any other analytics or advertising trackers on this Site.

7. Text Messaging

If you call our business line and we are unable to answer, our system may send you a single automated text message to the number you called from, letting you know we missed your call and will follow up. We do not send marketing or promotional text messages.

Message frequency varies based on your contact with us. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance. Your mobile phone number will not be shared with third parties or affiliates for marketing purposes.